V Light Hair Extensions Kit

Refund Policy

At Hair Haven, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer the following refund policy:

Eligibility for Refunds:

• Refund requests must be made within 30 days of receiving your order.
• To be eligible for a refund, items must be unused, in their original condition, and in the original packaging.
• Non-refundable items include: sale items, gift cards, perishable goods, and customized products.

Refund Process:

• To request a refund, please contact customer service with your order number and a brief explanation of why you are requesting a refund.
• Return shipping costs are the responsibility of the customer, unless the item was defective or incorrect.
• Refunds will be issued to the original payment method used for the purchase.
• Refunds will be processed within 7-10 business days after we receive the returned item.

Exchanges:

• We offer exchanges for damaged or defective items. If you would like to exchange an item, please contact us within 7 days of receiving your order.
• If you prefer an exchange instead of a refund, please let us know when you contact us.

Defective or Damaged Items:

• If your item is defective or damaged, please contact us within 7 days of receipt.
• We will either replace the item or issue a full refund, depending on the situation.

Partial Refunds:

• We may issue a partial refund for opened or used items, depending on the condition of the returned product.
• A restocking fee of 10% may apply to returned items.

Non-Refundable Fees:

• Shipping fees are non-refundable unless the return is due to a defect or error on our part.

If you have any questions about our refund policy, please contact us at info@hairhaven.biz

Shipping Policy

At Hair Haven, we strive to provide timely and reliable shipping services. Below is our shipping policy to help you understand our shipping process.

Shipping Methods:

• We offer standard and expedited shipping via DHL, Purolator, Canada Post, UPS, and FedEx.
• International shipping is available to select countries.

Shipping Costs:

• Shipping fees are calculated at checkout based on your order weight and destination.
• Free standard shipping on orders over $50.

Order Processing Time:

• Orders are processed within 1-2 business days.
• Orders placed on weekends or holidays will be processed the following business day.

Delivery Estimates:

• Standard shipping: 5-7 business days (U.S. only).
• Expedited shipping: 2-3 business days.
• International orders: 7-15 business days depending on location.

Order Tracking:

• You will receive a tracking number via email once your order has shipped. Track your package using the carrier’s website.

Lost or Damaged Packages:

• If your package is lost or damaged, please contact customer service within 30 days for assistance in filing a claim.

Customs and Duties:

• International customers are responsible for any customs duties or taxes that may apply to their order.

Address Accuracy:

• Please ensure that your shipping address is correct. We are not responsible for delays or extra charges due to incorrect address information.

If you have any further questions, please contact our customer service team at info@hairhaven.biz